IT Support Analyst

As a IT Support Analyst you will be responsible to Monitor the internal ticketing systems, completing basic support requests via remote tools. Also Configure, maintain, and troubleshoot.

• Software and license installation
• Develop and document tickets, resolutions, procedures, configurations, and assets.
• Engage in training opportunities to further develop skills and knowledge in key areas, such as equipment/OS support, networking, and operating systems.
• Analyze issues and create solutions for hardware and software problems.
• Provide Incident Management, Problem Management and Request Management 
• Solve complex issues, covering both technical and business needs 
• Maintain a knowledge database of known errors and help initiate and deliver process improvements 
• Uphold high standards for timely issue resolution