Roles & Responsibilities.
Customer Service: Daily process and input of all customer orders and distribution account (s). Provides daily operational reports that are accurate and timely. Runs stock reports to check for product availability. Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records. Assists others in their duties with all distribution accounts. Work on billing backups. Conducts billings, including associated back-up and documentation. Provides daily operational reports that are accurate and timely. Performs daily data entry for receiving, order allocation, shipping and inventory management. Rates domestic transportation bills. Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary. Trace orders as required and notify customers of any activity concerning their order. Ensure proper invoicing of accounts by verifying computer-generated invoices. Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer. Inputs all receipts, putaways, moves, picks, shipments and cycle counts
A. Education (preferred level) high school degree.
B. Experience (minimum level of direct experience in a similar position) 2 years.
Previous experience in inventory control and/or distribution operations Fully proficient with various software applications (i.e. mainframe systems: MS Word, MS Excel) preferably with a base knowledge of inventory control.
C. Knowledge/ Skills: General office knowledge, including telephone techniques and computer skills, in a customer service environment is required. Effective communication skills and good hearing is required. Bi-lingual abilities a plus. irements: Must have excellent work habits. Must pass a background check, if applicable in state, region or geography.