Tele Service Executive

by Jobs Portal

Downtown Dubai, Dubai

Full Time

Support the Service Level Agreement (SLA) requirement, Apply the proper telephone etiquette to satisfy various customer situations., Meets commitments to customers and display time flexibility towards shifts as per work floor requirements.

Recover customers by offering special rates & offers
Give reminder calls to Appointment customers
Upsell the available products (Service contracts � New/Renewal, Rustproofing, Paint Protection, Insurance Renewal)
Influence customers and Cross-sell services & products to gain additional business
Qualification:
CRM qualification with knowledge of Tele sales, marketing principles and strategies
Good communication & proficiency in computer applications
High energy levels, Self-motivation
Fluent in English writing/speaking
Excellent verbal and written communication skills desired.
Ability to adapt to change and multi-task are essential qualities
Demonstrate Sales/ Customer service communication skills
A self-motivated and energetic personality.
Punctuality and efficiency, with the ability to prioritize.